Welcome, dear members of the Djuna community. Here, we aim to answer your questions with the same intention and care that goes into crafting each of our gemstone pieces. May this guide bring clarity and support to your intentional journey with us.

🌿 About Our Products & Philosophy

What makes Djuna jewelry different?
Each Djuna piece is created as a personal talisman. We combine mindful crafting with the unique vibrational qualities of gemstones—like calming Amethyst, grounding Black Tourmaline, or creative Carnelian—to support your energy path, balance, and intentions.
Can I create a custom piece?
Absolutely. Our “Create a Bracelet” and “Create a Charm Necklace” options allow you to infuse your unique energy into a design. During the 1-2 day order processing, we carefully prepare and align your custom creation with your specified intention.
How do I choose a piece by intention or birthstone?
Our menu is mindfully organized to help you explore. Use the “BY INTENTION”, “BY BIRTHSTONE” (like April Birthstone), or “BY GEMSTONE” sections to find pieces that resonate with your personal journey or astrological alignment.

💳 Orders & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. Each transaction is secured to ensure your peace of mind, just as our gems are selected for their purity.
Is my payment and personal information secure?
Yes. We treat your data with the same respect and protection we give to every gemstone in our care. Our checkout process uses advanced encryption to safeguard your details.

📦 Shipping & Delivery

Where do you ship, and how long does delivery take?
We ship worldwide from our studio in Jefferson City, US, though some remote regions and specific areas in Asia may have restrictions. After a 1-2 business day processing period, you can choose:

🚀 Standard Shipping: $12.95 via DHL/FedEx. Delivery in 10-15 business days after dispatch.
🌿 Free Shipping: On orders over $50 via EMS. Delivery in 15-25 business days after dispatch.
How can I track my order?
Once your talisman is dispatched, we’ll send you a tracking link via email. You can follow its journey, much like following your own energy path.
Are there any additional fees for international orders?
For orders outside the United States, local customs authorities may apply import taxes or duties. These are the responsibility of the recipient and are not included in our shipping charges.

🔄 Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the date you receive your item. If your jewelry doesn’t resonate as expected, please visit our Returns & Exchanges page for full details on initiating a return.
Can I exchange an item for a different gemstone or style?
Yes, within the 15-day return period. We encourage you to find a piece that truly aligns with your energy. Please contact us at [email protected] to begin the process.

🔮 General Support

How can I contact customer service?
For any questions about delivery, your order, or finding the right intentional piece, please email us at [email protected]. We are here to support your journey.
Where is Djuna Jewelry Store located?
Our heart and studio are based at 641 John Daniel Drive, Jefferson City, US 65101. From this home, we send handcrafted authenticity to sacred spaces across the globe.

With love, light, and genuine gems,
The Djuna Jewelry Store Team
Based in Jefferson City, US • Shipping worldwide

For any further questions, please contact: [email protected]