Welcome, dear members of the Djuna community. Just as we craft each piece with intention and care, we approach our shipping and returns process with clarity, integrity, and respect for your experience. We understand that your talisman is more than an accessory—it is a companion on your path. Here, we outline how we deliver your sacred pieces to you and how we support you should a return or exchange be needed.
Shipping Your Sacred Piece
Once your order is placed, we begin preparing your item with mindful attention. Each piece is cleansed and packaged with care, ready to embark on its journey to you.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. During high-energy periods (such as new moons or seasonal shifts), processing may take slightly longer, but we will keep you informed.
Shipping Methods & Delivery Times
We offer two intentional shipping options to serve your needs:
- Standard Shipping – We use DHL or FedEx. Delivery typically occurs within 10-15 business days after shipment. A shipping fee of $12.95 applies.
- Free Shipping – Available on orders over $50. We use EMS, with delivery in 15-25 business days after shipment.
Please note: Shipping times are estimates and may vary depending on your location and customs processes. We currently ship globally, with the exception of certain remote regions and parts of Asia where service is limited.
Supported Payment Methods
To make your purchase as fluid as possible, we accept: Visa, MasterCard, JCB, and PayPal.
Returns & Exchanges: A Mindful Process
At Djuna, we believe in the energy of alignment. If your chosen piece does not resonate with your spirit, we welcome its return with the same mindfulness with which it was made.
Our Return & Exchange Policy Overview
- Return Window: We accept returns and exchanges within 15 days of your receipt of the item.
- Condition: Items must be unworn, undamaged, and in their original packaging, with all tags and certificates intact. The energy of the piece should remain undisturbed.
- Initiation: To begin, please contact our support team at [email protected] within the 15-day window.
- Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or damaged item). We recommend using a trackable service.
Step-by-Step Return & Exchange Process
- Set Your Intention: Decide whether you wish to receive a refund or exchange for another piece (perhaps from our BY GEMSTONE or BY STYLE collections).
- Contact Our Care Team: Email us at [email protected] with your order number and request. You may use the template provided below.
- Receive Instructions: We will respond within 1-2 business days with a personalized return authorization and shipping address for our studio.
- Ship the Item: Securely package the item in its original packaging and include all documentation. Send it to the address provided.
- Await Processing: Once we receive and inspect your return, we will notify you via email. Processing typically takes 3-5 business days after arrival.
Non-Returnable Items: Sacred & Custom Creations
In alignment with the intentional nature of our craft, certain items carry a unique energy that cannot be restocked or repurposed. These are not eligible for return or exchange:
- Custom & Personalized Items: Any item created through our CREATE YOUR OWN, Create a Bracelet, or Create a Charm Necklace studios. These pieces are infused with your specific intention and are uniquely crafted for you.
- Intentionally Altered Items: Any item that has been physically altered, worn, or energetically charged beyond its original state.
We invite you to choose these custom pieces with deep mindfulness, as they are made sacred through your personal vision.
Refunds: Timing & Method
Once your return is approved, we initiate your refund with intention and care.
- Processing Time: Refunds are processed within 5-7 business days after we receive and approve your return.
- Refund Method: The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
- Notification: You will receive an email confirmation once the refund has been issued. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
Exchanges
For exchanges, once we receive your return, we will ship the new item to you. Shipping times will follow our standard policies (Standard or Free Shipping).
Return & Exchange Request Email Template
To ensure clarity and ease, you may use the following template to contact us. Simply copy, paste, and fill in your details.
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Djuna Care Team,
I hope this message finds you well. I am writing to request a [return for refund / exchange] for my recent order, #[Your Order Number].
The item I wish to return/exchange is: [Item Name, e.g., “Amethyst Chakra Necklace” or “Custom Carnelian Bracelet”].
Reason for return/exchange: [Please briefly share your reason, e.g., “The piece does not align with my intention,” “I would like a different size,” etc.]
I have read and understand the returns policy. The item is unworn, undamaged, and in its original packaging.
Please advise on the next steps and provide the return authorization details.
Thank you for your mindful assistance.
With light,
[Your Full Name] [Your Email Address] [Your Order Number]
Mindful Note on Shipping & Timing
Please remember that the return shipping time is not included in the 15-day window. The return must be initiated by email within 15 days of your receipt of the item. We encourage you to reach out as soon as you feel a misalignment, so we may assist you with grace.
Contact Us With Intention
For any questions or to initiate a return or exchange, please connect with our caring support team. We are here to honor your journey.
Email: [email protected]
Studio Address: 641 John Daniel Drive, Jefferson City, US 65101
Website: djunajewelrystore.com
With love, light, and genuine trust,
The Djuna Jewelry Store Team